Standard Parcels - £6 deliveryThis includes small items like home décor, bedding, side tables, etc. Weights Less than 20kg and less than 1m in height/length Carrier: DPD
Large Parcels - £20 deliveryThis includes larger items like rugs and lighting over 1m in height Weighs less than 20kg, but over 1m in height/length Carrier: BJS; DX Delivery
Heavy Parcels - £50 deliveryThis includes large, heavy items like sofas, beds, large tables, etc. Weighs between 20-75kg and max 1.12 m³ Carrier: BJS;
Please NoteFor heavy and large items; If your parcel is not delivered due to reasons such as the item been too big to be delivered into your home or you cannot meet the arranged time when we are there, charge of £20 to £50 can be imposed.
Carrier InfoDPD – When ordering before 12:00 on weekdays, your parcel will usually be dispatched next following working day, reaching your door within 24 hours (excluding weekends). DPD send you an SMS and email to let you know it's due for arrival the next day. You will receive another text with a 1-hour delivery slot on the morning of the delivery. You'll have the option to reschedule for a different date, leave it a designated neighbour, nominate a safe place, or send it to a local pickup point for the collection. Please keep your packaging.
DX DELIVERY - Your order will usually be delivered within five working days of dispatch.
For larger items, when ordering before 12:00 on weekdays, your parcel will usually be delivered to your door within 48-hours of dispatch (excluding weekends). You will receive an email to say when your goods are out for delivery. Please note no time slot or ETA is provided.
You can choose for the item to be left in a safe place at your front door. They won't be able to deliver above the third floor, unless there's a lift, the item weighs less than 75kg and safe space for access. Larger item (1-man) deliveries are classed as kerb-side delivery, and do not allow drivers to go in lifts in blocks of flats. Drivers will deliver to the door within blocks of flats at their discretion.
Please keep your packaging.
BJS - BJS will send you details of your parcel delivery day for you to confirm or reschedule. This will usually happen couple of days before your delivery is due. If your items needs to be delivered above the ground floor, the courier will need access to a lift with enough room for safe space and for an item that weighs less than 75kg. Please keep your packaging.
Grouped DeliveryWhere possible, we will offer you the option to group your order, so all your items arrive on the same day. This is only possible if all items can go with the same carrier, and the difference in lead times isn't too great.
Back OrdersWe will deliver your backordered items as soon as the arrive back in stock. In the event of a delay, we will notify you by email.
Additional Questions?Please feel free to get in touch, we’ll be happy to help!